Shipping policy
General:
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Order Processing:
- Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
- Orders placed after 3 PM will be processed the next business day.
- You will receive a confirmation email once your order has been processed and shipped.
Shipping Methods:
- We offer only Free Economy Shipping, with delivery typically taking 5–8 business days.
Tracking Information:
- A tracking number will be provided via email once your order has been shipped.
- You can track your package using the provided tracking number on the carrier’s website.
Shipping Rates:
- Economy shipping is always free.
Delivery Issues:
- Ensure that the shipping address is correct to avoid delays.
- We are not responsible for delays caused by the shipping carrier or customs.
- If your package is lost or damaged during shipping, please contact our customer service team for assistance.
Additional Information:
- Shipping times are estimates and may be affected by factors beyond our control.
- During peak seasons or sales events, processing and shipping times may be longer than usual.
- If you have any special shipping requests or need assistance, please contact our customer service team at support@ettyl.com.
We strive to provide the best shipping experience possible. If you have any questions or concerns about your order, please don’t hesitate to reach out to us.
